Set up your account
- Sign in to each retailer you plan to use the day before, not during the drop.
- Confirm you can log in without resetting a password.
- Use one device and one browser tab per retailer.
Address, payment and two-factor
- Save a current shipping address and an unexpired payment method.
- Turn on two-factor sign-in and keep your phone charged and nearby.
- Know your card's online spending limit so the bank does not decline you.
App and notifications
- Install the retailer apps you use and allow notifications.
- Follow official announcements for release dates and any drawing or queue rules.
- Check that your phone is not on Do Not Disturb during the drop.
How the queue or drawing works
Retailers handle hot releases differently. Some use a waiting room, some a drawing or a request invite, and some simply sell until it is gone. Read the retailer's own instructions first.
- In a waiting room, stay on the page and do not refresh.
- For a drawing, enter during the window; winners are usually told and buy afterwards.
- For a plain online drop, be ready a few minutes early with your details saved.
Purchase limits
Most retailers limit how many of a product one customer can buy. Respect the limit, and never use several accounts to get around it.
In-store tips
- Ask staff politely what they have and when they may restock. Restock days vary by store.
- Call ahead if you can, and be patient and friendly.
- Pay a fair price: check the MSRP on our Products page.
Get live alerts
Drop alerts are free with an account, up to 5 a day. Alerts help you notice a drop; they cannot guarantee you a purchase.