How can we help?
Answers to the usual questions. If you cannot find yours, write to us and a person will reply, usually within a day or two.
Alerts and notifications
Alerts and notifications
Choose how and when GFEA tells you about restocks and reminders.
My data and privacy
Asking us to delete or export your data
How to ask for a copy of your data or to have it deleted.
Plans and billing questions
Cancelling Premium and managing billing
Cancel any time from the billing portal, and what happens next.
What GFEA Premium includes
Plans, prices, the free trial and what you get.
Something else
Contacting us and how long replies take
Where to write, and what to expect.
Using the app
Crews
Small private groups that share finds before everyone else.
How GFEA uses your location
Your location is rounded on your device and is not stored.
Installing GFEA on your device
Add GFEA to your Home Screen for notifications and quick access.
Reporting a sighting
How to tell the community what you saw on a shelf.
Verify (store checks)
How Verify works
Verify asks a store whether it has Pokémon cards in stock, and shares what it learns.
Why a Verify did not get through
The usual reasons a store check comes back without an answer.
Report a person or a safety concern
Reporting a person or a safety concern
How to report someone behaving badly, and what we do.
Signing in
Signing in with Discord
Sign in with the Discord account you use in our server, and what to try if it does not work.
Why GFEA wants you in the Discord server
Reports, roles and Premium all run through our Discord server.
Still stuck? Contact us and follow your ticket from the app.